If you recently visited Tim Hortons, you may have seen a survey invitation on your receipt. The Tim Hortons Survey, often associated with the name Tell Tims, gives customers an opportunity to share honest feedback about their recent restaurant experience.
You may be asked about your food, coffee, customer service, cleanliness, waiting time, order accuracy, and overall satisfaction.
Taking the survey can also provide a survey-related offer, depending on the type of survey and the applicable promotion.
What Is the Tim Hortons Survey?
The Tim Hortons Survey is a customer feedback questionnaire designed to collect opinions about recent visits to Tim Hortons restaurants.
Customer feedback can help a restaurant understand what is working well and where customers experience problems. Instead of simply giving a star rating, a survey allows you to provide more detailed information about your visit.
For example, you may be able to comment on:
- Food quality
- Coffee or beverage quality
- Customer service
- Restaurant cleanliness
- Order accuracy
- Waiting time
- Drive-thru experience
- Mobile ordering
- Product availability
- Overall satisfaction
The goal is to provide useful feedback based on your actual experience.
If your visit was great, you can explain what went well. If something went wrong, you can describe the problem so the feedback is more useful.
What Is the Tell Tims Survey?
Tell Tims is the name associated with Tim Hortons customer feedback surveys.
The process is generally straightforward. After making a purchase, keep your receipt and look for the survey instructions printed on it. Depending on the invitation, you may be directed to an online questionnaire.
You may need information from your receipt before starting the survey. Once the survey begins, the questions generally focus on your recent experience.
The exact survey process can vary depending on the survey format, location, and applicable promotion. Therefore, always follow the instructions provided with your own survey invitation.
What Reward Do You Get for Taking the Tim Hortons Survey?
One of the biggest questions customers have is about the reward.
Current Tim Hortons survey information describes survey-related offers rather than establishing a universal $100 gift-card reward. For a physical receipt survey, an offer code may be provided after completion. For an eligible digital survey, an “Offer for Guest Survey” may be added to the Tims app.
Therefore, check your specific receipt, survey invitation, app offer, and applicable terms before assuming what you will receive.
Before accepting any $100 reward claim, check:
- Who is sponsoring the promotion
- Whether the offer appears through an official Tim Hortons source
- The terms and conditions
- Eligibility requirements
- The expiration date
- What action is required
- Whether the reward is a coupon, offer, gift card, points, or another type of promotion
Never provide sensitive payment information simply because an unfamiliar website promises a large gift card.
What You Need Before Starting the Survey
Before taking the Tim Hortons Survey, it is useful to have the following information ready:
- Your Tim Hortons receipt
- Survey invitation
- Survey code, if provided
- Restaurant information
- Visit date
- Visit time
- Smartphone, tablet, or computer
- Internet connection
Your receipt can be particularly important for a receipt-based survey because it may contain the information needed to identify your transaction.
If your receipt contains a QR code, survey address, or instructions, follow those instructions rather than entering your transaction information into an unrelated website.
How to Take the Tim Hortons Survey
Step 1: Keep Your Receipt
After purchasing your food or beverages, don’t throw away your receipt immediately.
Look for survey instructions, a QR code, survey invitation, or other information directing you to the questionnaire.
Your receipt may also contain details related to your transaction.
Step 2: Open the Survey
Use the survey instructions provided with your receipt.
If there is a QR code, scan it and make sure the resulting website is legitimate before entering any information.
Step 3: Enter the Required Information
Depending on the survey, you may need to enter information such as:
- Survey code
- Restaurant number
- Visit date
- Visit time
- Transaction information
Enter the information carefully. A single incorrect number can prevent the survey from recognizing your visit.
Step 4: Start Answering the Questions
Once your information has been accepted, you can begin the questionnaire.
The questions should relate to your recent Tim Hortons experience.
Answer based on what actually happened during your visit rather than what you expected to happen.
Step 5: Rate Your Overall Experience
You may be asked to rate your overall satisfaction.
Possible answers can range from very satisfied to very dissatisfied.
Choose the answer that best describes your actual experience.
Step 6: Answer Additional Questions
The survey may ask more specific questions about your visit.
These can include questions about:
- Food
- Beverages
- Employees
- Cleanliness
- Waiting time
- Order accuracy
- Ordering method
- Products purchased
- Overall satisfaction
Not every survey will necessarily contain the same questions.
Step 7: Submit Your Feedback
After completing the required questions, review your answers and submit the questionnaire.
Wait until the confirmation or completion screen appears before closing your browser.
Step 8: Check Your Survey Offer
If you completed a physical receipt survey, an offer code may be provided after completion. You can give the code to a Team Member when ordering an eligible menu item.
If you completed an eligible digital survey, an “Offer for Guest Survey” may be added to your Tims app. Activate the offer and follow the applicable redemption instructions.
What Questions Are Asked in the Tim Hortons Survey?
The exact questionnaire can change, but the survey generally focuses on the customer experience.
Food Quality
You may be asked about the quality of the food you purchased.
Possible topics include:
- Taste
- Freshness
- Temperature
- Presentation
- Portion size
- Overall quality
If something was particularly good or disappointing, provide an honest response.
Beverage Quality
Because beverages are an important part of the Tim Hortons experience, questions may also cover coffee, tea, iced beverages, or other drinks.
You might be asked about:
- Taste
- Temperature
- Freshness
- Preparation
- Customization
- Order accuracy
Customer Service
The survey may ask about your interaction with employees.
You could be asked whether employees were:
- Friendly
- Courteous
- Helpful
- Professional
- Efficient
- Attentive
If an employee provided particularly good service, mention that when a comment box is available.
Restaurant Cleanliness
Cleanliness can also be part of the customer experience.
You may be asked about:
- Tables
- Floors
- Dining area
- Counter
- Restrooms
- Overall appearance
Waiting Time
Your survey may ask how long you waited for your order.
Consider the experience at:
- The counter
- Drive-thru
- Mobile pickup
- Food preparation
Order Accuracy
Think about whether your order was prepared correctly.
For example, consider whether:
- Every food item was included
- Your beverage was correct
- Customizations were followed
- Condiments were included
- Special requests were handled correctly
Important Tips for Taking the Tim Hortons Survey
Keep Your Receipt
- Keep your receipt until you have checked whether it contains survey information.
Follow the Receipt Instructions
- The instructions printed on your receipt are the best starting point for your particular survey invitation.
Complete the Survey Promptly
- Survey invitations and promotional offers can have deadlines or expiration dates. Always check the information associated with your invitation.
Read the Offer Terms
- Never assume every survey provides the same reward.
Save Your Offer Code
- If you receive an offer code after completing a physical receipt survey, save it until you have redeemed the applicable offer.
Answer Honestly
- Give feedback based on your actual experience.
Use Official Sources
- Be careful with websites that claim to represent Tim Hortons but have no clear connection to the company.
Don’t Pay to Take a Normal Survey
- A standard customer feedback questionnaire should not require you to pay simply to submit feedback.
About Tim Hortons
Tim Hortons is a well-known Canadian coffee and quick-service restaurant brand offering coffee, breakfast items, baked goods, donuts, Timbits, sandwiches, and a variety of hot and cold beverages.
Customers visit Tim Hortons for many reasons, including:
- Coffee
- Breakfast
- Timbits
- Donuts
- Sandwiches
- Baked goods
- Drive-thru convenience
- Mobile ordering
- Loyalty rewards
- Promotional offers
The company also provides digital services through its app, including ordering, rewards, and offers.
Conclusion on Tim Hortons Survey
The Tim Hortons Survey gives customers a simple way to share feedback about their recent restaurant experience. Whether your visit was excellent or disappointing, your responses can provide useful information about food quality, beverages, service, cleanliness, waiting time, order accuracy, and other parts of the customer experience.
The process is generally easy: keep your receipt, follow the survey instructions, enter the required information, answer the questions honestly, and submit your feedback.
If you receive a survey offer, make sure you understand the applicable terms before trying to redeem it. A physical receipt survey may provide an offer code, while an eligible digital survey may add an “Offer for Guest Survey” to the Tims app.
Frequently Asked Questions
- Question: What is the Tim Hortons Survey?
Answer: The Tim Hortons Survey is a customer feedback questionnaire that allows customers to share their opinions about a recent Tim Hortons visit.
- Question: What is Tell Tims?
Answer: Tell Tims is the name associated with the Tim Hortons customer feedback survey.
- Question: Do I need a receipt?
Answer: A receipt is generally important for receipt-based survey invitations because it can contain the information needed to access the questionnaire.
- Question: Is the Tim Hortons Survey free?
Answer: Yes. You should not have to pay simply to submit normal customer feedback.
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